Return Policy
At Dewey Furniture, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations or needs, and we are here to help. Please review our return policy carefully:
- Returns must be initiated within 3 days of the delivery date.
- The item must be in its original, like-new condition, with all original packaging, tags, and accessories included.
- Used, damaged, or altered items are not eligible for return.
- To initiate a return, please contact our Customer Service team within 3 days of receiving your order. Provide your order number, the item you wish to return, and the reason for the return.
- Our Customer Service team will provide you with instructions on how to proceed with the return.
- A pick-up and redelivery fee will apply to all returns.
- A 10% restocking fee will be deducted from the refund amount.
- Once the return is approved, we will arrange for the item to be picked up from your location.
- Upon receiving and inspecting the returned item, we will process your refund, minus the applicable fees, to the original payment method within 7-10 business days.
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- Custom orders, mattresses, sleep products, clearance items, or items sold as-is are excluded.
- No returns or exchanges on special order items.
- Items that have been used or altered in any way.
- For any questions or concerns regarding returns, please contact our Customer Service team at service@deweyfurniture.com or call us at 440-967-9400.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time. We appreciate your understanding and cooperation. Thank you for shopping with Dewey Furniture.
Please Contact Us for further information or if you have any questions.
Shipping Policy/Delivery Policy
If the item you have purchased is in stock our office will reach out to schedule your delivery. If the item must be ordered from the manufacturer we will touch base to let you know an estimated order time. Once the item arrives we will contact you to schedule delivery. Our deliveries are loaded and scheduled based on efficiency, so time requests are unfortunately not available. On the day of your delivery we will send out automated text messages and calls to inform you of your delivery time window.
Shipping & Handling Costs
Delivery charges are figured based on time and distance from our store. These will be calculated in the shopping cart.
Please Note: We do not sell and ship outside of the state of Ohio. All orders will be charged sales tax of 6.5%.